Warranty & Refund
Statement of Limited Liability
ARCCAPTAIN Welder guarantees that all newly purchased welding machines, cutting equipment, helmets, and replacement parts are manufactured free from defects in material and workmanship during the applicable warranty period. This warranty does not apply to products damaged through improper installation, misuse, neglect, unauthorized repairs, modifications, or abnormal operating conditions.
Warranty Period
During the warranty period, we will provide replacement parts or repair services for manufacturing defects. Warranty coverage begins on the date your order is delivered.
Warranty Statement for Welder
The seller is responsible for replacement parts and repair costs related to manufacturing defects that occur during the warranty period shown below.
| The Arccaptain Machine Warranty | |
|---|---|
| Machine Model | Warranty Time |
| ARC200 | 2 Years |
| ARC160 | 2 Years |
| MIG130 | 2 Years |
| MIG135 | 2 Years |
| MIG145 Pro | 3 Years |
| MIG160 | 2 Years |
| MIG165 | 2 Years |
| MIG165 Pro | 3 Years |
| MIG200 | 2 Years |
| MIG250 | 2 Years |
| MIG200 FIT | 2 Years |
| MIG205MP | 3 Years |
| MIG205DP Pro | 3 Years |
| CUT50 | 2 Years |
| CUT55 LED | 2 Years |
| CUT55 NON-HF | 2 Years |
| CUT55 Pro | 3 Years |
| CUT55 MP | 3 Years |
| MIG205 Pro | 2 Years |
| DC TIG200 | 2 Years |
| AC/DC TIG200P | 3 Years |
| TIG200P | 3 Years |
| TIG205 Pro | 3 Years |
| TIG205P Pro | 3 Years |
| ARC205 Pro | 3 Years |
| ARC165 Pro | 3 Years |
| Used Welding Equipment | 1 Year |
If a product listed above develops a manufacturing defect during the applicable warranty period, we may repair the product, replace defective components, or provide a replacement unit of equal performance after inspection. Shipping costs may apply depending on the warranty claim and location.
- Repair or replace defective components.
- Repair the original unit whenever possible.
- Replace the product with a new or factory refurbished unit if necessary.
Warranty for Welding Helmet
180-Day Standard Warranty
Welding helmets are covered against manufacturing defects for one hundred eighty (180) days from the original delivery date. This warranty applies only under normal operating conditions.
Warranty Statement for Welding Accessories
90-Day Standard Warranty
- Replacement Parts
- Torch Accessories
- Consumable Components
- Welding Gauges
- Tungsten Electrodes
To request warranty assistance, please contact our customer support team within thirty (30) days after the issue has been identified. Providing clear photos or videos will help speed up the warranty review process.
This Limited Warranty Applies Under the Following Conditions
- A valid proof of purchase, including your order number, must be provided.
- The product must have been used according to the operating instructions.
- The equipment must not have been modified, misused, abused, neglected, or repaired by an unauthorized technician.
- Damage caused by incompatible accessories or improper installation is not covered.
- Normal cosmetic wear, scratches, fading, and ordinary wear from regular use are excluded.
- Products used for rental services, commercial abuse, or other unintended purposes may not qualify for warranty coverage.
- Damage resulting from accidents, fire, flood, chemical exposure, or other external causes is not covered.
Limitation and Disclaimer
Our welding equipment is designed for professional, commercial, and industrial applications. Warranty remedies described in this policy are the sole remedies available for manufacturing defects. Except where prohibited by applicable law, the company shall not be responsible for indirect, incidental, or consequential damages arising from product use.
Products manufactured by third-party suppliers remain subject to their own warranty policies where applicable.
For warranty assistance please contact our support team at support@yourstore.com
Freight Cost
Customers are generally responsible for transportation costs associated with shipping products to an authorized service center. If the warranty claim is approved, return shipping arrangements will be provided according to our warranty policy.
Refund Policy
To qualify for a return, products must be unused, in their original condition, and returned with all packaging, accessories, manuals, and proof of purchase. Items showing signs of misuse, alteration, or accidental damage may not be eligible for a refund or exchange.
Before returning any product, customers must first contact our support team to receive return authorization and shipping instructions. Unauthorized returns may be refused or delayed during processing.
Once your return request has been approved, we will provide detailed instructions for returning the item. Depending on the situation, a prepaid shipping label may be provided where applicable.
Damaged or Incorrect Items
Please inspect your order immediately after delivery. If your product arrives damaged, defective, or if you receive an incorrect item, contact our customer support team as soon as possible. Providing photos of the issue will help us resolve your request more quickly.
Non-Returnable Items
Certain products cannot be returned due to safety, hygiene, or legal restrictions. These may include customized products, special-order items, consumables, hazardous materials, flammable substances, gift cards, and clearance items. If you are unsure whether your purchase qualifies, please contact our support team before initiating a return.
Product Exchanges
If you would like a different model or replacement, the fastest solution is usually to return the original item, wait until the return has been approved, and then place a new order for the replacement product.
European Union Customers
For customers located within the European Union, eligible purchases may be cancelled within fourteen (14) days of delivery, provided the item remains unused, in its original packaging, and includes all accessories and documentation. Proof of purchase will be required before processing the request.
Refund Processing
After we receive and inspect your returned item, our team will notify you regarding the approval status of your refund. Approved refunds will be issued to the original payment method. Depending on your payment provider, it may take several business days before the funds appear in your account.
If you have not received your refund after the normal processing period, please contact your payment provider first. If additional assistance is required, our customer support team will be happy to help.
If you have any questions regarding warranty coverage, returns, repairs, or replacement parts, please contact our customer support team.
Email: support@yourstore.com
Business Hours: Monday – Friday | 9:00 AM – 6:00 PM